Shipping policy

This Shipping Policy outlines how orders, including backordered items and high-volume seasonal purchases, are processed and shipped when you buy from Zoomie Tails.

Order Processing Time
Standard orders are processed within 1 to 3 business days (excluding weekends and holidays). During peak seasonal periods, major sales events, or promotional holidays, order processing may take up to 3 to 5 business days before dispatch.

Out of Stock and Backordered Items
If an item in your order becomes out of stock or is listed on backorder:

  • We will contact you via email with an estimated restock and shipment date.

  • You can elect to hold your order until all items are in stock, ship available items separately (additional shipping fees may apply), or swap/refund the backordered item.

  • Orders containing both in-stock and pre-order/backordered items will ship together once all items are available, unless requested otherwise.

Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed at checkout.

  • Standard Shipping: 3 to 7 business days (normal conditions)

  • Express Shipping: 1 to 3 business days (normal conditions)

  • Seasonal / Carrier Delays: Delivery timelines are estimates. Peak holiday volumes, severe weather, and regional carrier disruptions can cause unexpected shipping delays beyond our original estimate.

International Shipping
We ship to select international locations. Shipping rates and options are provided at checkout. International orders may experience extended timelines due to customs clearance processes and seasonal volume. Import duties, taxes, or VAT are the recipient's responsibility.

Order Status and Tracking
When your order dispatches, you will receive an email containing tracking details. Please allow up to 48 hours for tracking information to update on the carrier's system.

Damaged, Lost, or Delayed Packages
If your tracking shows severe delays or indicates delivery but you have not received your package, please check around your property and with neighbors first. For items damaged upon receipt, notify us promptly with photos of the damaged goods and packaging.

Contact Information
For questions regarding backorders, stock availability, or shipment delays, contact support at contact@zoomietails.store.