Refund policy

Statutory Consumer Guarantees 

Our products come with guarantees that cannot be excluded under consumer protection law. You are entitled to a replacement or full refund for a major product failure, damage upon arrival, or if an item is non-functional or significantly different from its description. If a fault does not amount to a major failure, Zoomie Tails reserves the right to repair or replace the product, or provide a refund. Nothing in this policy restricts or overrides your statutory consumer rights.

Change of Mind Returns

In accordance with minimum legal standards, Zoomie Tails does not offer refunds, returns, or exchanges for change of mind, incorrect sizing selection, or finding an item at a lower price elsewhere after purchase. Please review all product descriptions, measurements, and compatibility guides prior to placing an order.

Damaged, Defective, or Incorrect Products If an item arrives damaged, defective, or incorrect, you must submit a claim within 30 days of delivery.

  • Proof Required: Email clear photos or video demonstrating the issue, along with photos of the shipping packaging and your order number, to returns@zoomietailse.store.

  • Resolution: Validated claims for faulty or damaged goods will receive a free replacement or full refund to the original payment method, with Zoomie Tails covering return shipping costs where return of the faulty unit is required.

Non-Returnable Items For health, safety, and hygiene reasons related to pet products, the following items cannot be returned or refunded once opened, unsealed, or used, unless proven defective upon receipt:

  • Opened pet food, treats, or nutritional supplements

  • Used pet bedding, crates, harnesses, or toys displaying pet hair or wear

  • Grooming products, brushes, and topical treatments

  • Final sale items, clearance stock, and digital gift cards

Return Process

  1. Email returns@zoomietails.store with your order number, explanation of the fault, and visual proof.

  2. Upon claim verification, you will receive written instructions for return or disposal.

  3. Items sent back without prior authorization will not be processed. Approved refunds are issued to the original payment method within 5 to 10 business days of approval.